tq999 Privacy Policy

Clause 1.1

About This Policy

This Privacy Policy describes how tq999 ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal information of players and visitors ("you", "your") who access or use the tq999 platform at tq999.ws. This Policy forms part of the tq999 Terms and Conditions. By registering an account or using the tq999 platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

tq999 is committed to protecting the privacy of all players, with particular attention to those accessing the platform from Bangladesh. We recognise that players share sensitive personal and financial information with us to use our services, and we take that responsibility seriously. This Policy explains clearly what data we collect, why we need it, how long we keep it, and what choices you have regarding your data.

Clause 2.1

Registration and Account Information

When you register an account on tq999, we collect the following information directly from you:

1. Your full name as it appears on your government-issued identification document.
2. Your Bangladesh mobile phone number, which serves as your primary account identifier and is used to verify your identity and process payments via bKash, Nagad, or Rocket.
3. Your date of birth, collected to verify that you meet tq999's minimum age requirement of 21 years.
4. A password of your choosing, stored in an irreversibly hashed format. tq999 never stores your password in plain text and cannot read your password.

Clause 2.2

Identity Verification (KYC) Information

To comply with applicable anti-money laundering requirements and to protect the integrity of the platform, tq999 may request the following KYC documents from players at any stage, particularly before processing withdrawal requests:

1. A clear photograph or scan of a valid government-issued photo ID (National ID card, passport, or driving licence).
2. A recent utility bill, bank statement, or other official document confirming your current residential address in Bangladesh, dated within 3 months of the request.
3. A selfie photograph holding your ID document, to confirm that the document presented matches the account holder.
4. Where a high transaction volume is detected, documentation confirming the source of funds deposited, such as a pay slip, bank statement, or other verifiable income record.

Clause 2.3

Technical and Usage Data

When you access the tq999 platform, our servers automatically collect certain technical data about your device and usage patterns to ensure the platform functions correctly, detect fraud, and improve the user experience:

1. IP address and approximate geolocation derived from IP address (country and city level only — tq999 does not use precise GPS tracking).
2. Device type, operating system, browser type and version, and screen resolution.
3. Pages visited, session duration, buttons clicked, games played, bets placed, and deposit and withdrawal activity — used for fraud detection and platform improvement.

Clause 3.1

Purposes of Processing

tq999 processes your personal data only for the specific, legitimate purposes listed below. We do not use your data for any purpose beyond those described in this Policy without first obtaining your explicit consent:

1. Account creation and management: to register your account, verify your identity, and maintain your account profile and gaming history.
2. Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, and other approved Bangladesh payment methods, and to maintain a record of your transaction history.
3. Customer support: to respond to your enquiries, complaints, and support requests, and to maintain a record of communications for quality assurance and dispute resolution.
4. Responsible gaming: to monitor your account activity for signs of problem gambling and to apply deposit limits, loss limits, session reminders, or self-exclusion at your request or where tq999 has a duty of care obligation.
5. Fraud prevention and security: to detect and prevent fraudulent activity, money laundering, multiple-account registration, bonus abuse, and other prohibited conduct on the platform.
6. Legal and regulatory compliance: to comply with applicable legal obligations, including record-keeping requirements, and to respond to lawful requests from competent authorities.
7. Service improvement: to analyse aggregated, anonymised usage data to understand how players interact with tq999, identify technical issues, and improve the platform's features and performance.

Clause 4.1

Why We Are Lawfully Entitled to Process Your Data

tq999 processes your personal data on one or more of the following legal bases:

1. Contractual necessity: processing is necessary to perform the contract between you and tq999 — specifically, to register your account, process your bets, pay out winnings, and provide customer support.
2. Legal obligation: processing is necessary to comply with applicable legal requirements, including anti-money laundering (AML) obligations and identity verification requirements imposed by applicable law.
3. Legitimate interests: processing is in tq999's legitimate interests in detecting fraud, preventing abuse of the platform, maintaining platform security, and improving the services offered — provided those interests are not overridden by your fundamental rights and freedoms.
4. Consent: where processing is based on your consent (for example, where you opt in to receive promotional communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Clause 5.1

When and With Whom We Share Data

tq999 does not sell, rent, or trade your personal data to third parties for any commercial purpose. We share your personal data with third parties only in the following limited circumstances:

1. Payment processors: we share the minimum necessary financial and identity data with bKash, Nagad, Rocket, and other approved payment providers to process your deposits and withdrawals. These providers are contractually bound to handle your data securely and only for the purpose of processing your payment.
2. Game providers: providers such as Pragmatic Play, Evolution Gaming, Spribe, and others may receive session identifiers and bet records necessary to operate their games on the tq999 platform. Game providers do not receive your full name, mobile number, or payment details.
3. Identity verification services: where tq999 uses a third-party KYC verification service to check the authenticity of identity documents submitted by players, the relevant documents and personal data will be shared with that service provider solely for verification purposes.
4. Legal and regulatory authorities: tq999 will disclose personal data to law enforcement agencies, regulators, courts, or other government authorities where we are legally required to do so, or where we reasonably believe disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity.

Clause 6.1

How We Handle Payment Information

tq999 processes all deposits and withdrawals through approved Bangladesh mobile financial services including bKash, Nagad, and Rocket. When you initiate a deposit or withdrawal, your payment provider processes the actual financial transaction on their own secured infrastructure. tq999 receives only a transaction confirmation reference number and the amount; we do not receive, store, or have access to your bKash PIN, Nagad PIN, Rocket PIN, or any full card or bank account numbers.

tq999 retains a record of your transaction history (amounts deposited, amounts withdrawn, dates, and payment method used) for a minimum of 5 years from the date of each transaction for legal compliance and dispute resolution purposes. This transaction history is accessible to you through your tq999 account dashboard at any time.

Clause 7.1

How tq999 Uses Cookies

The tq999 platform uses cookies and similar local storage technologies to improve your experience and to ensure the platform functions correctly. The following categories of cookies are used:

1. Essential cookies: required for the platform to function. These include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery, and cookies that remember your language preference. You cannot opt out of essential cookies while using tq999.
2. Analytics cookies: used to collect anonymised data about how players navigate and use the tq999 platform, enabling tq999 to identify technical issues and improve the platform. This data does not identify you personally.
3. Fraud prevention cookies: used to identify and track unusual device behaviour or navigation patterns that may indicate fraudulent activity, multiple-account use, or bot activity.
4. Preference cookies: used to remember your platform settings such as your chosen language, display settings, and responsible gaming limits you have set, so these are applied consistently across your sessions.

You may control cookies through your browser settings. Please note that disabling essential or fraud-prevention cookies may affect your ability to log in to tq999 or use certain platform features. tq999 does not use third-party advertising cookies and does not allow advertising networks to place cookies on the tq999 platform.

Clause 8.1

How Long We Keep Your Data

tq999 retains your personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable legal obligations. Active account data (name, mobile number, account history, transaction records) is retained for the duration of your account plus 5 years following account closure. KYC documents and identity verification records are retained for a minimum of 5 years from the date of submission or from account closure, whichever is later. Customer support communications are retained for 3 years from the date of each communication. Anonymised analytics data has no fixed retention limit as it cannot be used to identify you.

When your data is no longer required for its original purpose and no legal retention obligation applies, tq999 will securely delete or irreversibly anonymise it. If you request deletion of your data before the applicable retention period has expired, tq999 will delete all data that is not required to be retained by law and will restrict processing of any data that must be retained to only those purposes for which retention is legally required.

Clause 9.1

Rights Regarding Your Personal Data

As a tq999 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact [email protected] from the email address or mobile number registered to your tq999 account:

1. Right of access: you may request a copy of all personal data that tq999 holds about you. We will provide this within 30 days of receiving a valid request.
2. Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. We will act on correction requests within 14 days.
3. Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes it was collected, where you have withdrawn consent, or where it has been unlawfully processed. This right is subject to tq999's legal obligations to retain certain data.
4. Right to restrict processing: you may request that tq999 restricts its processing of your data in certain circumstances — for example, while a correction request is being evaluated, or where processing is unlawful but you prefer restriction over deletion.
5. Right to data portability: where processing is based on consent or contractual necessity and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
6. Right to object: you may object to processing of your personal data where it is based on legitimate interests. tq999 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

tq999 aims to respond to all data rights requests within 30 days of receipt. Where a request is complex or where tq999 receives a high volume of requests, the response period may be extended by up to an additional 60 days, in which case tq999 will notify you of the extension within the initial 30-day period. tq999 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive.

Clause 10.1

How We Protect Your Data

tq999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the tq999 platform; hashed storage of passwords using industry-standard algorithms; access controls restricting internal access to personal data to only staff who require it for their job function; regular security testing and vulnerability assessments of platform infrastructure; and session timeout controls that log you out automatically after a period of inactivity.

Despite these measures, no internet-based platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, tq999 will notify affected players as soon as reasonably practicable after becoming aware of the breach, and will take all reasonable steps to mitigate the impact of the breach.

Clause 11.1

Under-21 Access Strictly Prohibited

tq999 is strictly an adults-only platform and is not intended for use by individuals under the age of 21. tq999 does not knowingly collect personal data from any person under the age of 21. If tq999 becomes aware that a player has registered an account while under the age of 21, the account will be immediately closed, all balances will be forfeited, and any personal data collected in connection with that account will be securely deleted. If you believe a person under the age of 21 has registered on tq999, please contact [email protected] immediately.

Clause 12.1

External Links Disclaimer

The tq999 platform may contain links to third-party websites or services, for example links to payment provider websites or game provider information pages. tq999 has no control over and accepts no responsibility for the privacy practices or content of any third-party website. When you leave the tq999 platform and access a third-party website, that website's own privacy policy will govern the collection and use of any data you provide. tq999 recommends that you review the privacy policy of any third-party website you visit.

Clause 13.1

How We Notify You of Changes

tq999 reserves the right to update or amend this Privacy Policy at any time. Where a material change is made — for example, a change to how we use your data, a new category of data we collect, or a new third party with whom we share data — tq999 will provide notice to registered players via the platform or via the mobile number registered to your account before the change takes effect.

The updated Privacy Policy will be published at tq999.ws/privacy-policy with a revised "Last updated" date. Your continued use of the tq999 platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

Clause 14.1

Privacy Enquiries and Data Rights Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights described above, or wish to make a complaint about how tq999 has handled your personal data, please contact tq999 support using the details below. All privacy-related enquiries must be submitted from the contact details registered to your tq999 account so that we can verify your identity before acting on your request.

Email
[email protected]